The new Voith webshop allows customers from the turbomachinery industry to purchase products and request services quickly and easily. Customers also benefit from a simplified order process with regards to time saving and usability. The Voith webshop will be available 24/7, offering non-stop access to the platform, showing all information on a clear and structured dashboard.
Throughout the development process, the team at Voith focused on a collaboration with customers and a tailored implementation that reflected the user experience principles. The first request included an intuitive product finder, as well as immediate feedback on prices and delivery times.
Customers can now opt to search for the products like actuators or controllers using a clearly arranged product finder. The easy to use dashboard enables checking out order and quote history as well as getting prices and delivery times immediately. This simplifies ordering of products and provides comprehensive information about the order and quote history.
ML Powertech was one of the first customers: “We are pleased to be among the first users of the new webshop solution. The new Voith online platform offers us on the one hand the possibility to get information easily and quickly; on the other hand to benefit from timesaving thanks to an optimised process to place orders directly via the webshop,” said Michael Van de Linde, CEO of ML Powertech.
Furthermore, customers are Able to register themselves via a registration form with only a few clicks. Alternatively, they also have the possibility to get in direct contact with their known Voith sales or service person. After the initial request customers get an email and set their personal password. Regarding service availability Voith’s digital experts provide fast feedback on requests. Therefore customers just have to write a short email followed by a call appointment to get support on questions or inquiries.
“We are taking special care to enhance and continuously improve the Voith webshop based on customer feedback. Together with our customers we have already defined concrete requirements for further important features like order tracking, customer material number integration or punch-out integrations which we are developing at the moment. Consequently, we pay special attention to and rely on the comments and ideas from our customers and partners”, explained Patrick Lis, Manager eBusiness Solutions and eSales at Voith Digital Solutions.